Voice agent demo · US home service contractors

The crew is on a roof. The phone still gets answered.

A phone assistant for roofing and HVAC contractors. It sorts storm damage and no-cool calls from everything else, sends emergencies to your on-call person, books estimates, and logs every call. It never talks about insurance coverage or gives repair advice.

Larkfield Roofing and Palo Brea Heating and Air are fictional businesses. Everything on this page is sample content.

Try it

Call it, or listen first

What to notice
  • It says it is an automated assistant, up front.
  • It checks it can help before taking any details.
  • It reads details back before acting.
  • It never promises prices, arrival times or repair advice.
  • It hands over to a person when it matters.

Sample conversation with a fictional business, written as the agent runs it. A recorded call will be added once the agent is on a live line.

Hear it work

Two sample calls, start to finish

Roofing, after a storm

Larkfield Roofing, Dallas TX (sample business)

CallerWater is coming through my living room ceiling. The storm just hit.
CaseyThanks for calling Larkfield Roofing. I am Casey, the automated phone assistant. Which city is the house in?
CallerPlano.
CaseyWe cover Plano. Is everyone safe?
CallerYes, nobody is hurt. The ceiling is bulging near the light.
CaseyPlease stay away from that ceiling and from any water near outlets. I am treating this as urgent. Can I have your name and mobile number?
CallerDanielle Ortega, two one four, five five five, zero one seven one.
CaseyThanks, Danielle. I will let the on-call project manager know and put you through now. I cannot promise an arrival time, but they will take it from here.
Behind the scenesUrgent job logged for the teamConfirmation text sent to the callerCall put through to the on-call project managerCall summary saved

Heating and air, in a heat wave

Palo Brea Heating and Air, Phoenix AZ (sample business)

CallerOur air conditioning stopped and it is boiling in here. We have a six month old baby.
SolThanks for calling Palo Brea Heating and Air. I am Sol, the automated phone assistant. Which city are you in?
CallerTempe.
SolWe cover Tempe. Is everyone well right now?
CallerThe baby seems fine, just hot.
SolThank you. If anyone becomes unwell, call 911 straight away. I am treating this as urgent. Can I have your name and mobile number?
CallerAlicia Moreno, six zero two, five five five, zero one eight one.
SolThanks, Alicia. I will let the on-call technician know and put you through now.
Behind the scenesUrgent job logged for the teamConfirmation text sent to the callerCall put through to the on-call technicianCall summary saved
Missed calls

Why a missed call costs you the job

Home service calls are urgent and the caller has a choice. Whoever picks up first usually gets the work. We are not quoting numbers here because they differ for every business. Count your own missed calls for a week and see.

Without it

The crew is busy

Roofers are on a roof. Technicians are in an attic or under a house. The phone is in the truck. The caller gets voicemail.

The caller moves on

Someone with water coming in does not leave a message and wait. They call the next company on the list.

The job and the follow-up are lost

You do not know who called, what they needed or whether it was urgent until someone listens to voicemail.

With it

Every call is picked up

Day, night, weekend and storm surge. The caller reaches something that can help straight away.

Emergencies reach a person

Water coming in, no cooling with a baby at home, a gas smell: the assistant sorts it in a few questions and transfers to the on-call number, or tells the caller to call 911.

Everything else is a ticket

Name, address, what is happening and a callback window, in a sheet you control, with a text confirmation to the caller and a morning summary for you.

Call flow

How every call runs

Safety is checked before anything else. Everything after that is a ticket, a booking or a transfer.

Call flow for a US home service contractor: call answered and the assistant says it is automated; service area check; danger check, where anyone hurt, a gas smell, a carbon monoxide alarm or a downed power line means call 911 now; urgent or routine; urgent calls are logged as urgent and put through, routine calls get a booked visit or a logged job; then the call is texted and logged with a morning summary. A transfer to a person is available at any point.
What it will not do

Built-in limits

No insurance adviceIt can say you provide a written estimate and photos. It will not say what a policy covers, whether to file a claim or how to word one.
No repair or safety adviceIt will not tell anyone to go on a roof, reset a breaker, open a unit or say what temperature is safe.
No prices and no arrival timesEvery roof and every system is different. Only your estimator or technician can promise a price or a time.
911 firstAnyone hurt, a gas smell, a carbon monoxide alarm or a downed power line: it tells the caller to call 911 and stops.
No card detailsIf a caller starts reading a card number it stops them and explains how payment is arranged.
Always a person on requestAsking for the office or the owner transfers the call straight away.
Setting it up

What we need from you

The assistant is the same for every business. What changes is a short profile of yours: hours, services, rules and who to call.

  • Your service area as a list of cities or ZIP codes
  • What you treat as an emergency, in your own words
  • On-call, office and owner numbers
  • Your estimate and diagnostic fee wording
  • License and insurance details, if you want them said
  • A shared sheet or job system for tickets
  • Call recording wording, checked for your state

Want this answering for your business?

15 minutes, no slides. We will tell you honestly whether it suits you.

Request a 15-minute callSee the other examples
Or email [email protected]