Voice agent demo · Sample business

The phone answered, the diary filled, the nervous caller sent to a person.

Wren answers for a sample dental clinic. It books new and existing patients, takes cancellations, and sends emergencies straight to a person without offering any clinical advice.

Kestrel Street Dental is a fictional business. Everything on this page is sample content.

Hear it work

A sample call, start to finish

What to notice
  • It says it is an automated assistant, up front.
  • It checks it can help before taking any details.
  • It reads details back before acting.
  • It never promises prices, arrival times or repair advice.
  • It hands over to a person when it matters.

Sample conversation with a fictional business, written as the agent runs it. A recorded call will be added once the agent is on a live line.

CallerHi, I would like to book a check-up. I have not been before.
WrenThanks for calling Kestrel Street Dental. I am Wren, the clinic's automated phone assistant. I can book that for you. Can I have your full name?
CallerMia Thornton.
WrenThanks, Mia. What is the best mobile number for a text confirmation?
CallerZero four nine one, five seven zero, one five six.
WrenGot it. Do you have a day in mind?
CallerThursday morning if possible.
WrenI have Thursday at nine, half past ten, or two in the afternoon. Which suits you?
CallerHalf past ten.
WrenSo that is a new patient exam and clean for Mia Thornton, Thursday at half past ten, text to zero four nine one, five seven zero, one five six. Is that right?
CallerYes.
Behind the scenesChecked the calendarBooking madeConfirmation text sent to the callerCall summary saved
What it does

Six jobs it takes off the front desk

Books new patients

Takes a name, mobile number and reason for the visit, offers up to three real times, reads everything back and sends a text confirmation.

Books existing patients

Skips the questions it does not need. Check-up and clean or repair, then a time, then done.

Handles cancellations

Takes the details, states the cancellation policy once, and passes the change to the front desk as a ticket.

Routes emergencies

Pain, swelling, a knocked-out tooth: it asks one safety question, then transfers to the front desk or the after-hours line. No advice, no diagnosis.

Answers common questions

Hours, parking, health funds and children, from the clinic's own answers only. Fees go to a person.

Logs every call

One line per call in a sheet, plus a morning summary email of what needs a human.

Call flow

How every call runs

The same five steps every time. The paths on the right are what changes for this business.

Call flow for Kestrel Street Dental. Every call follows five steps: greet and say it is an automated assistant, identify the need, collect details one at a time, read back and confirm, then act, text and log the call. Routes for this business: New patient booking; Existing patient booking; Cancel or move; Emergency: to a person. A transfer to a person is available at any point.
What it will not do

Built-in limits

No clinical adviceIt will not say what a symptom means, what treatment is needed or what pain relief to take.
No fees quotedFees depend on what the dentist finds, so a person confirms them.
No card detailsIf a caller starts reading a card number it stops them and explains.
Always a person on requestAsking for the front desk transfers the call straight away.
Setting it up

What we need from you

The assistant is the same for every business. What changes is a short profile of yours: hours, services, rules and who to call.

  • Opening hours and any closed dates
  • Services, appointment lengths and who sees children
  • Cancellation policy and the wording for fees
  • Transfer numbers: front desk, after-hours line, practice manager
  • Access to your booking calendar or a shared sheet to start with
  • Your call recording wording, checked for your state

Want this answering for your business?

15 minutes, no slides. We will tell you honestly whether it suits you.

Request a 15-minute callSee the other examples
Or email [email protected]