Voice agent demo · Sample business

Burst pipe at 9pm, handled. Dripping tap, booked for the morning.

Jarrah answers for a sample plumbing business. It checks the suburb, decides what is urgent and what can wait, and either gets the on-call plumber on the line or logs a next day job.

Ironbark Plumbing and Gas is a fictional business. Everything on this page is sample content.

Hear it work

A sample call, start to finish

What to notice
  • It says it is an automated assistant, up front.
  • It checks it can help before taking any details.
  • It reads details back before acting.
  • It never promises prices, arrival times or repair advice.
  • It hands over to a person when it matters.

Sample conversation with a fictional business, written as the agent runs it. A recorded call will be added once the agent is on a live line.

CallerHi, there is water coming through my ceiling.
JarrahG'day, you have called Ironbark Plumbing and Gas. I am Jarrah, the automated phone assistant. Which suburb are you in?
CallerLinden Park.
JarrahWe cover that. Is water still coming through right now, and can you shut it off at the mains?
CallerIt is still coming. I do not know where the mains is.
JarrahUnderstood, I am treating this as urgent. Can I have your name, mobile number and street address?
CallerSam Okafor, zero four nine one, five seven zero, one five six, 22 Example Road.
JarrahThanks, Sam. I will pass this to the on-call plumber now and put you through. I cannot promise an arrival time, but they will take it from here.
Behind the scenesUrgent job logged for the teamCall put through to the on-call plumberCall summary saved
What it does

Six jobs it takes off the front desk

Checks the suburb first

If the job is outside the service area it says so politely before taking any details.

Triages urgent or next day

Gas smell, burst pipe, sewage, no water: urgent. A dripping tap: next day. If it is unclear it asks if water is still running and whether it can be shut off.

Reaches the on-call plumber

After hours, an urgent job creates a ticket and transfers the call to the on-call number.

Logs next day jobs

Name, address, access notes and the problem, as a ticket the office sees first thing.

Takes quote requests

A short description of the work and a good callback time. No prices quoted.

Keeps callers safe

For a gas smell it tells the caller to leave the building and call 000 from outside, and nothing else.

Call flow

How every call runs

The same five steps every time. The paths on the right are what changes for this business.

Call flow for Ironbark Plumbing and Gas. Every call follows five steps: greet and say it is an automated assistant, identify the need, collect details one at a time, read back and confirm, then act, text and log the call. Routes for this business: Suburb check; Urgent: on-call plumber; Next day: job logged; Quote request. A transfer to a person is available at any point.
What it will not do

Built-in limits

No repair instructionsIt will not explain how to fix a leak, a gas fitting or anything electrical.
No prices and no arrival timesEvery job is different, and only the plumber can promise a time.
No card detailsNo deposits taken by phone. Callers are told the office will arrange payment.
Always a person on requestThe office or on-call plumber is one request away.
Setting it up

What we need from you

The assistant is the same for every business. What changes is a short profile of yours: hours, services, rules and who to call.

  • Your service area as a list of suburbs
  • What you treat as urgent, in your own words
  • On-call plumber and office numbers
  • Callout fee wording and your licence details if you want them said
  • A shared sheet or job system for tickets
  • Your call recording wording, checked for your state

Want this answering for your business?

15 minutes, no slides. We will tell you honestly whether it suits you.

Request a 15-minute callSee the other examples
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