Voice agent demo · Sample business

Every call answered during service, every table in the book.

Pippa answers for a sample restaurant. It books tables of one to eight, records dietary notes exactly, hands large groups to the events team, and answers opening hours without tying up the host.

Quince and Ember is a fictional business. Everything on this page is sample content.

Hear it work

A sample call, start to finish

What to notice
  • It says it is an automated assistant, up front.
  • It checks it can help before taking any details.
  • It reads details back before acting.
  • It never promises prices, arrival times or repair advice.
  • It hands over to a person when it matters.

Sample conversation with a fictional business, written as the agent runs it. A recorded call will be added once the agent is on a live line.

CallerHi, a table for four on Saturday night, please.
PippaThanks for calling Quince and Ember. I am Pippa, the restaurant's automated booking assistant. What time were you thinking?
CallerAround seven.
PippaI have seven fifteen or half past eight. Which would you like?
CallerSeven fifteen. Can I have your name and number, Chloe Martin, zero four nine one, five seven zero, one five six.
PippaThanks, Chloe. Does anyone have dietary needs or allergies?
CallerOne of us is vegetarian.
PippaNoted for the kitchen. So that is four people, Saturday at seven fifteen, Chloe Martin, one vegetarian. Is that right?
CallerYes.
Behind the scenesChecked the calendarBooking madeConfirmation text sent to the callerCall summary saved
What it does

Six jobs it takes off the front desk

Books tables

Party size, date and time first. It checks availability, offers nearby times when the first choice is full, then takes a name and number.

Records dietary notes

Written down exactly as the caller says them and passed to the kitchen. It never says a dish is safe for an allergy.

Hands off large groups

Nine or more guests go to the events team as a callback ticket. No prices and no confirmation.

Handles changes

Cancellations become a message for the team, with a text acknowledging the request.

Answers the usual questions

Opening hours, parking and walk-ins, from the restaurant's own answers.

Sends a text confirmation

After every booking, so the guest has the details.

Call flow

How every call runs

The same five steps every time. The paths on the right are what changes for this business.

Call flow for Quince and Ember. Every call follows five steps: greet and say it is an automated assistant, identify the need, collect details one at a time, read back and confirm, then act, text and log the call. Routes for this business: Table for 1 to 8: booking; Dietary note to kitchen; 9 or more: events team; Hours and questions. A transfer to a person is available at any point.
What it will not do

Built-in limits

No allergy promisesIt records the note and says the kitchen will confirm on the day.
No deposits by phoneNo card numbers and no gift card numbers are taken.
No big bookings aloneGroups of nine or more are never confirmed by the assistant.
Always a person on requestFront of house is one request away.
Setting it up

What we need from you

The assistant is the same for every business. What changes is a short profile of yours: hours, services, rules and who to call.

  • Opening hours for each service and any closed dates
  • How many tables, and how you want groups handled
  • Your booking system or a shared sheet to start with
  • Front of house, events manager and owner numbers
  • Wording for dietary notes and walk-ins
  • Your call recording wording, checked for your state

Want this answering for your business?

15 minutes, no slides. We will tell you honestly whether it suits you.

Request a 15-minute callSee the other examples
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